Privacy policy

1. COOKIE USAGE POLICY AND NAVIGATION DATA HANDLING IBEROSTAR HOTELS & RESORTS

In this document you will find information about the cookies used on the web pages of the Iberostar Hotels & Resorts group. You can change your cookie settings on your browser to rejects our cookies. However, you may lose some features and functionality if you choose to disable cookies. By navigating our web pages without disabling cookies on your browser, you are giving your consent to cookies being installed.

In this document you will find information about the following:

  1. What are cookies?

  2. What do we use cookies for and why do we handle navigation data?

  3. What kind of information do we obtain?

  4. How can I manage cookies?

  5. What are the cookies used on the web pages of the Iberostar group

 

  1. What are cookies?

Cookies are small pieces of data sent from a website and stored in a user’s hard disk, mainly for technical purposes.

  1. What do we use cookies for and why do we handle navigation data?

  • To provide the services requested by users: We use the technical cookies required to provide adequate services to users, e.g. to enable the system to store the information entered in the various stages of registration or purchase processes.

  • To optimise the use of our web pages and improve the quality of our website: Cookies are used on our website to optimise users’ experience on it, as they store navigation settings for new navigation experiences in the future (e.g. registered user status, language, etc.).

We also use cookies to collect anonymous data for statistical purposes, so that we can analyse how our website is used and make improvements or adjustments to suit visitors’ preferences.

Statistical analyses are mainly performed using Google Analytics, a tool provided by the American corporation Google, Inc. For more information about Google Analytics, check Google’s privacy policy at http://www.google.com/intl/en/analytics/privacyoverview.html.

To allow users to print the contents of our web pages or share them by email, on social media or with other websites, we use ShareThis (a tool by US-based ShareThis, Inc.) or AddThis (owned and operated by US-based AddThis, Inc.). For further information about these tools, you can check the privacy policy of their owners, available at:

http://www.sharethis.com/legal/privacy/#sthash.BQFuh7s5.dpbs

http://www.addthis.com/privacy/privacy-policy#.USzfc-gwH9U

  • To offer relevant online advertising

Sometimes we use targeted online advertising programmes to promote our website and increase advertising effectiveness. The companies participating in these programmes show ads according to the tastes and interests inferred from the navigation data stored on our website or those of third parties in the programme. In this sense, participating companies may install cookies in users’ browsers to identify them as members of their target audience. Or they may identify users who visited our website previously by installing tracking cookies.

Advertising cookies do not contain enough information to identify specific users. Likewise, the information we obtain can only be associated to specific users if they are identified on our website (e.g. by completing a booking process). In this case, unless otherwise specified in the privacy policy of the website of the group using this type of cookies, the data obtained will be stored in a database owned by Iberostar Hoteles & Apartamentos, S.L. for commercial research purposes or website user segmentation in the design of advertising campaigns according to the interests shown during navigation. Users can at any time exercise their right to access, change or cancel their personal information in accordance with the privacy policy at Iberostar.com.

Advertising cookies are sometimes referred to as third-party cookies, since they track navigation and publish ads on behalf of third parties.

For further information on online behavioural advertising and browser settings to disable it, go to www.youronlinechoices.eu.

To disable the advertising cookies on our web pages, go to ‘How can I manage cookies?’ below.

The remarketing tool used on this website is AdWords, provided by Google, Inc. With AdWords we can publish ads on the Google Display Network based on users’ previous visits to our websites (more info on the Google Network at http://adwords.google.com/support/aw/bin/answer.py?hl=en&answer=6104). This is why some of our web pages have a code known as ‘remarketing tag’, making it possible to read and set cookies on your browser to define the type of ads to be shown to each user on the basis of their previous visits to our website: navigation paths, specific web pages visited, actions performed in them, and so on. The remarketing lists thus created are stored in a Google browser database containing all the cookie IDs associated with every list or interest category. The information obtained can only be used to identify a specific browser; based on this information, Google cannot identify specific users (more info about Google’s remarketing tool at http://adwords.google.com/support/aw/bin/answer.py?hl=en-419&answer=173945).

This website also uses Criteo’s retargeting technology. Criteo installs cookies in users’ browsers to store their browsing histories and show them personalised and dynamic advertising banners on third-party web pages, based on personalised tracking. With the information obtained, Criteo is unable to identify specific users (more info about Criteo’s retargeting technology at http://www.criteo.com; for the company’s privacy policy go to http://www.criteo.com/en/privacy-policy). As stated in the privacy policy, Criteo collects anonymous data and stores them for 13 months, destroying them afterwards.

  1. What kind of information do we obtain?

As a general rule, the information we obtain with cookies is the following:

a) The domain name of the supplier (PSI) and/or IP address giving access to the Web. A user from supplier xxx will only be identified by the domain xxx.es and/or the IP address. This information is used for statistics on the servers and countries with the highest numbers of visitors to our website.

b) The date and time when the user accessed our website. This information is used to find out the hours with more visitors and make the necessary adjustments to avoid overload.

c) The IP address of the link directing to our website. This information is used to see how effective the banners and links are directing to our server and boost those with better results.

d) The number of daily visitors to each section on our website. With this information we can learn what sections are more popular and improve their contents for more satisfactory results.

Although the information collected is anonymous, in compliance with Report 327/2003 of the Spanish Data Protection Agency, users are hereby informed that the aforementioned data shall be stored in a personal information database belonging to the website owner. Users can at any time exercise their right to access, change or cancel their personal information, or object to it being handled, as stated on the privacy policy at our web pages.

  1. How can I manage cookies?

If you do not want to receive cookies or if you want to be informed about cookies being installed, you can set your browser accordingly. Check your browser’s support section for an adequate management of cookie settings.

Find this information for the leading browsers in the links below:

 

In case you choose to disable cookies, please note that you may lose some of the website’s features and functionality.

Disabling third-party cookies: To learn how to disable third-party cookies, you can also visit the Network Advertising Initiative website at http://www.networkadvertising.org/managing/opt_out.asp.

Disabling cookies from Google: To disable the Google Analytics tool, you can get the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout?hl=en.

Disabling Google remarketing cookies: To disable the cookies used by Google in advertising, you can go to http://www.google.com/intl/en/policies/technologies/ads/.

Disabling cookies from DoubleClick: To disable the cookies installed by DoubleClick, you can visit http://www.doubleclick.com/privacy/dart_adserving.aspx.

Disable cookies from Criteo: To disable the cookies used by Criteo, you can visit http://www.criteo.com/es/politica-de-privacidad/opt-out.

 

  1. List of cookies used on the web pages of the Iberostar group

Cookie ID

(Cookie ID as shown on your browser’s cache)

Type

(First-party v. third-party)

Expiration

When the cookie expires after being installeda

Domain

Domain the cookie is associated with

Scope

Web pages using the cookie

Description

Functionality and purpose of the cookie

__atuvc

Third-party

2 years

.addthis.com

All

Used to count the times when contents are shared

__stid

Third-party

1 year

.sharethis.com

All

Used to track clicks

__unam

Third-party

9 months

.grupoiberostar.com ; .iberostar.com ; .thegrandcollection.com

All

Used to track clicks

__uset

Third-party

4 hours

.sharethis.com

All

Used to track clicks

__utma

Third-party

2 years

.grandhotelbudapest.com ; .grupoiberostar.com ; .iberostar.com ; .thegrandcollection.com ; .grandhotelmencey.com ; .iberostarsonantem.com

All

Used to identify users and sessions, generating single user IDs to keep track of the times a user visits the website

__utmb

Third-party

30 minutes

.grandhotelbudapest.com ; .grupoiberostar.com ; .iberostar.com ; .thegrandcollection.com ; .grandhotelmencey.com ; .iberostarsonantem.com

All

Used to register when a session ends, storing the time of access to the web page

__utmc

Third-party

On signing out

.grandhotelbudapest.com ; .grupoiberostar.com ; .iberostar.com ; .thegrandcollection.com ; .grandhotelmencey.com ; .iberostarsonantem.com

All

Used to register when a session ends, storing the time of access to the web page

__utmv

Third-party

2 years

.iberostar.com ; .thegrandcollection.com

All

It is used to segment based on demographic data

__utmz

Third-party

6 months

.grandhotelbudapest.com ; .grupoiberostar.com ; .iberostar.com ; .thegrandcollection.com ; .grandhotelmencey.com ; .iberostarsonantem.com

All

Used to record user location and how he/she reached the website (keywords)

_ga

Third-party

2 years

.iberostar.com ; .iberostarsonantem.com ; .thegrandcollection.com

All

Used to distinguish one user from another

_iberostar_cms

First-party

On signing out

www.iberostar.com ; www.thegrandcollection.com

All, on signing in

Used to check integration into current session

a

Third-party

On signing out

player.vimeo.com

All

Used to distinguish one user from another

current_user_web_name

First-party

On signing out

www.iberostar.com ; www.thegrandcollection.com

All, on signing in

Used to store usernames

custom_var

First-party

1 year

www.iberostar.com ; www.thegrandcollection.com

All

Used to identify users

datr

Third-party

2 years

.facebook.com

All

Used to prevent third-parties from having access to a Facebook account

di

Third-party

2 years

.addthis.com

All

Used to manage other cookies expiration dates

is_admin

First-party

On signing out

www.iberostar.com ; www.thegrandcollection.com

All, on signing in

Used to identify the webmaster

loc

Third-party

2 years

.addthis.com

All

Used to store users' country information

locale

First-party

On signing out

.addthis.com

All

Used to store visitors' language preferences

NREUM

First-party

On signing out

www.iberostar.com ; www.thegrandcollection.com

All

This cookie is installed only in browsers that cannot have a web API to sync data. It stores information about the beginning of the browsing session and document location

uid

Third-party

2 years

.addthis.com

All

Used to store IDs

user_credentials

First-party

On signing out

.iberostar.com ; .thegrandcollection.com

All, on signing in

Used to keep users logged in as they browse the different Iberostar web pages

IBST

First-party

On signing out

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

This cookie contains the values cookiemercado (market), cookiepaiscodi (country), cookieidioma (language on Facebook), IbsEstSesion (user's session)

IBS

First-party

10 days

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

This cookie contains the value cookieidioma (language)

IBStokeni

First-party

On signing out

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

This cookie contains the token ID

IBSA

First-party

7 days

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

This cookie contains the value IbsAF (affiliate)

IBSSPID

First-party

On signing out

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

This cookie contains the value IBSSPID from the variable spid from query string

IBSP

First-party

7 days

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

This cookie contains the value IbsCP (partner)

vPSTVCP

First-party

7 days

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

This cookie contains the value vPSTVCP, partner postview

tduid

First-party

1 months

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

VTRADEDOUBLER variable

IBSB

First-party

2 months

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

This cookie contains the value IbsCB from the variable cp from query string. It corresponds to browsers

IBSC

First-party

3 months

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

This cookie contains the value IbsCC from the variable cc from query string. It corresponds to campaigns

IBSD

First-party

4 months

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

This cookie contains the value IbsCD from the variable cd from query string. It corresponds to retailers

EmailAdd

First-party

On signing out

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

Variable that goes from CMS to CRS through a web service

JobID

First-party

On signing out

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

Variable that goes from CMS to CRS through a web service

ListID

First-party

On signing out

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

Variable that goes from CMS to CRS through a web service

BatchID

First-party

On signing out

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

Variable that goes from CMS to CRS through a web service

UrlID

First-party

On signing out

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

Variable that goes from CMS to CRS through a web service

MemberID

First-party

On signing out

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

Variable that goes from CMS to CRS through a web service

sessionparas

First-party

1 day

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

This cookie contains user's session variables

RUIdIberostar

First-party

1 day

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

This cookie contains the Iberostar customer ID when a user ticks the 'Remember me' box

PSTAffilinet

First-party

7 days

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

This cookie contains the value partner

TRADEDOUBLER

First-party

7 days

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

This cookie contains the value partner

PostViewKayak

First-party

7 days

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

This cookie contains the value partner

CodigoError

First-party

On signing out

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

This cookie contains the value ID error

TipoError

First-party

On signing out

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

This cookie contains the value type of error

TextoError

First-party

On signing out

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

This cookie contains the error text message

QS

First-party

On signing out

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

This cookie contains the URL of the page where the error occurred

EmailAddr

First-party

1 day

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

This is a variable created by ExactTarget

JobID

First-party

1 day

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

This is a variable created by ExactTarget

ListID

First-party

1 day

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

This is a variable created by ExactTarget

BatchID

First-party

1 day

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

This is a variable created by ExactTarget

UrlID

First-party

1 day

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

This is a variable created by ExactTarget

MemberID

First-party

1 day

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

This is a variable created by ExactTarget

CampaignId

First-party

1 day

portal-interactiv.com

HotelResultsC.aspx/BookingForm.aspx/Voucher.aspx

This is a variable created by ExactTarget

 

2. PERSONAL DATA HANDLING

2.1. DATABASE INFORMATION: In conformity with Law 15/1999, of December 13, on Personal Data Protection (LOPD), you are hereby informed that your personal information shall be stored in a database administered by IBEROSTAR HOTELES Y APARTAMENTOS S.L., headquartered at C/ General Riera 154, 07010 Palma de Mallorca, Spain. 

As a general rule, the form fields marked as required on the website must be filled in for the correct processing of such forms. 

2.2. PURPOSES OF DATA HANDLING AND DATA TRANSFERS - REGISTRATION FORM: The personal data included in this form shall be treated to process user registration, as well as for user account management, user relationship management and control, and restricted content access control. 

CONTACT AND OPINION FORMS: The personal information entered in these forms shall be used to process user requests, suggestions, and complaints. Likewise, it shall be used to improve website and service quality. The data provided in contact forms shall be communicated to the intended addressee, if an only if the user gives his/her consent to the international transfer of such personal data when the addressee is outside the European Economic Area. Contact forms addressed to "Online Sales" shall be transferred to PORTAL INTERACTIV S.L., headquartered at Avda. Ernesto Sarti 5, 38670 Adeje, Tenerife, Spain, which runs the online sales platform for Europe, for the purposes set forth above. 

User comments on and ratings of IBEROSTAR hotels included in opinion forms shall be published on our website together with the user names provided. Therefore, they shall become public information, which means users must be cautious when they include personal data. Users undertake to make proper use of the application to publish their comments on our website. In particular, but not exclusively, they shall refrain from entering data or comments that: involve illicit or illegal activities, or action against good faith or public order; mean the dissemination of racist, xenophobic or pornographic propaganda, support terrorism, or threaten human rights; contain violations of intellectual or industrial property rights; affect the image of third parties; introduce or contribute to spread computer viruses, or software/hardware that might harm systems; use other users’ personal data or email accounts to manipulate their messages.

IBEROSTAR HOTELES Y APARTAMENTOS S.L. reserves the right to remove or refuse to publish those comments and contributions that fail to comply with the above-mentioned restrictions, especially those that might damage human dignity, carry discriminatory, xenophobic or racist contents, constitute a threat to childhood or youth as well as to public security or order, or are considered to be inadequate. 

In compliance with the provisions in Article 16.1 of Law 34/2002, of July 11, on E-Commerce and Information Society Services, IBEROSTAR HOTELES Y APARTAMENTOS S.L. shall not be held responsible for the information stored upon users’ requests nor for the opinions stated by them. Neither shall it be held responsible for the accuracy, quality, reliability, or truthfulness of the information provided by users. Nevertheless, the users whose personal data are contained in comments or posts published on our website can at any time exercise their data cancellation rights, as stipulated in Article 16 of Organic Law 15/1999, of December 13, on Personal Data Protection, and stated in the section "INTERESTED PARTY RIGHTS" in this Privacy Policy. 

2.3. DATA HANDLING FOR ADVERTISING, CUSTOMER LOYALTY, OR BUSINESS PROFILES: The personal data of those users who have registered on our website or subscribed to our special deal newsletter and have indicated so in the relevant forms shall be used to inform them, by means including the electronic ones, on special offers, news, products, or services provided by the companies of the IBEROSTAR group, as well as for customer loyalty programmes. Also, statistical and segmentation studies will be conducted based on the personal data of those users who have given their consent to their handling for business purposes. Users can at any time revoke their consent as indicated in the section "INTERESTED PARTY RIGHTS" below. 

3. INTERESTED PARTY RIGHTS 

Users can exercise their rights to access, rectify, cancel, or oppose their personal data by writing to the database administrator at HISPANO ALEMANA DE MANAGEMENT HOTELERO S.A., Department of Innovation and Systems, Customer Service, C/ General Riera 154, 07010 Palma de Mallorca, Spain.