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IBEROSTAR Grand Hotel Trinidad

Our Guests Reviews

Rosanne Esther Lutz says: about 1 month

Average. We feel we should receive compensation, not voucher, due to overchargeing.

"We stayed in two Iberostar hotels. The Havana experience was adequate. The bed in Iberostar Trinidad had a wooden base and not a divan. This is a serious oversight, especially for people who are over say 15stone. The mattress seriously dipped towards the middle. The fridge did not work properly and it was difficult to fix it. The air conditioning was good. The staff need to learn English, English as some of the American phrases they use are not polite with English visitors. The bidet did not work properly and could not be mended. We wanted to use the bidet to wash our clothes and our feet. It is difficult to get a plumber on a Sunday in Cuba! I understand perfectly all the pros and cons of life in Cuba as I have been before and used to work for the Cubans in London. I speak absolutely fluent Spanish. It was a lovely room and bathroom but for the very high price, the facilities were not up to scratch. I believe a pool will arrive next year at Iberostar Trinidad - we needed one during our holiday and had to pay more money to go to the beach hotels for the day. A good hairdresser is sadly lacking near or in the hotel. This is a must for a hotel of this calibre. We enjoyed our holiday because we have a sense of humour - but things need to be improved to be value for money."

Rating: 6,0
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Mette Webs Borgen says: about 1 month

"The Trinidad hotel is the best service I have ever seen i a hotel. The hotel is small and nice and beautiful, would come back anytime and stay here. all staff was so friendly and helpful. I would say the best hotel we stayed at in Cuba. We also stayed at your hotel in Havana...Rooms were a bit dated and service was not great. It seemed like the aircon was not working in the room it was so hot! and for the price of this hotel I would not come back..The rooftop pool and view is amazing, but most staff was not very frindly I thought this hotel would have been better.... I would suggest you improve the havana hotel to the standart of the trinidad hotel."

Rating: 2,0
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Kingsfordn Smith says: about 1 month

Will not be returning to this hotel

"Laguna Azul was an experience that we would not wish to repeat. The location is perfect, the beach is lovely and grounds are well kept but the accomodation is appalling. The maintenance and servicing of the rooms falls well below the standard expected for any hotel. A full review is already posted on Trip Advisor. under title "Does not deserve its 5 stars""

Rating: 4,0
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Jeff Porter says: 8 months

Perfect stay in Trinidad

"A lovely Hotel with excellent rooms and wonderful service. The staff went out of their way to make our stay perfect. The location is perfect for exploring the lovely town of Trinidad and is an oasis of calm in the middle of this lively, musical town. Breakfast was very good and the public areas of the hotel were imaculate"

Rating: 10,0
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Ken Bruty says: 8 months

on the whole very good

"very comfortable and good food and rooms, the coffee machine was not in the room and even though we asked, it was never put in there, maid service also good :)"

Rating: 8,0
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Michel W. says: 9 months

Excellent hotels

"Very good stay at the Iberostar hotels in La Habana and in Trinidad."

Rating: 9,0
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P J Gibbins says: 9 months

Very comfortable but could do better

"An attractive and comfortable hotel. Well designed and equipped rooms. I have two criticisms: Internet access via the hotel's WiFi is so slow it cannot be used (OK, so it's free), and the food in the restaurant is expensive and rather boring (admittedly a buffet was the only option the night we ate in the hotel)"

Rating: 7,0
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