IBEROSTAR Grand Hotel Trinidad
Our Guests Reviews
Very enjoyable stay in a beautiful location in Trinidad
"Excellent Location and Service. Do feel that free Wi Fi should be included as you had to buy time after the initial 30 minutes free time given."Rating: 0,0
"Stayed in the park central Havana new part. Nice hotel, food good, but no ambience in the new part so went across to the old part which was very nice in their bar area. Stayed in the Trinidad one as well. This was my favourite. Lovely room and facilities in their. Took a evening meal in this hotel, which was also the best meal I had while in Cuba. Recommend to anyone."Rating: 10,0
"Lovely hotel, beautifully maintained. Only problem was the 'music' (electro tech) blaring out till late at night from the square just outside."Rating: 8,0
"The best hotel we stayed in during our visit to Cuba. The staff were amazingly friendly and helpful. Full marks."Rating: 10,0
"Bad Value for good Money. Too expensive for the hotel amenities and quality of service."Rating: 4,0
"The property is 10 years old now. You need to continue to maintain your property. The towel rack in the bathroom was falling off the wall. The hand towel hook was pulled out of the wall. Outside our room smelled like oil. During breakfast I had to go get my own coffee. The employees were somewhat distracted. And the coffee was mediocre which is hard to believe when visiting Cuba. The hotel should provide maps of Trinidad for walking purposes."Rating: 8,0
"Dear guest: First of all we would like to thank you for the time you have devoted to write this important feedback. We have specially gone through your opinion and we would like to present you with our sincere apologies as we were not able to provide a perfect stay for you. We have shared every detail of your comments with the areas involved in order to take quick measures to solve these problems and put into practice corrective actions that will prevent these matters from happening again. Concerning the restaurant service we regret that you were not served efficiently otherwise our employees should have informed you that even though we serve this kind of coffee during breakfast time, we are also opened to every request and desire of our guests and if a different type of coffee, like stronger or decaffeinated for instance, is your wish, we serve it as well. We believe that it is also important to share with you that we do provide maps of the city at the Reception which is opened 24 hours; these maps contain a detail list and location of the most important places to visit in our town. Once again, we really appreciate your constructive comments which highlight specific areas that we need to rectify to improve our standards, and to reach a perfect service. Yours sincerely, Online Reputation Manager"
"Excellent hotel...room was immaculate...staff very friendly...very comfortable and restful room. Overall experience couldn't have been better!"Rating: 10,0
"Dear guest: On behalf of all the hotel staff and particularly the Manager we would like to thank you for choosing to stay at IBEROSTAR Grand Hotel Trinidad. We are delighted to know that you have had a memorable experience with us. We have congratulated the staff and the Housekeeping department as they have particularly contributed to making your holidays special. We look forward to seeing you at our hotel in the future. Best regards, Online Reputation Manager"