IBEROSTAR Grand Hotel Mencey
Our Guests Reviews
"This hotel is wonderful. The staff are exceptionally competent, helpful and friendly. The hotel is everything you would expect from a 5 star establishment. The food and buffet were outstanding. The pool was lovely and surrounded by pinetrees. Would definitely recommend this hotel!"Rating: 10,0
"Dear Caroline, We would like to take this opportunity to thank you for choosing IBEROSTAR Grand Hotel Mencey for your recent holiday to Tenerife and also for taking the time out of your day to write and share this review with us. It is delightful to see that you enjoyed the beauty of our hotel and its grounds as it is our intention to offer pleasing and clean environment in order to exceed our guests´ expectations so they can continue to enjoy their vacation in memories once they are back home again. We also really appreciate you mentioning the high standard of gastronomy and service that was available to you whilst dining with us. Our team of executive chefs strives on a daily basis to prepare dishes both local and international and always using high quality and fresh produce in order to satisfy the most discerning of palates, we are most happy to know that we were able to satisfy yours. And finally, we thank you for kindly mentioning our team of staff here, they truly are the backbone of our hotel and we will certainly pass on your compliments to all involved in making your stay with us a memorable one. We hope you had a pleasant and safe return journey home and hope that we will have the pleasure of serving you again in the not too distant future. Best Regards Quality Manager IBEROSTAR Grand Hotel Mencey "
"Our holiday in Grand Hotel Mencey was first class throughout with great staff and quality rooms. The food on the half board option was very good with the buffet at breakfast the starters and sweets at dinner offering lots of options. The bar staff were very efficient. The pool lifeguard was also very good and the pool area was always spotless each morning. I would definitely recommend this hotel."Rating: 10,0
A very nice two nights in Santa Cruz
"This was an exceptional hotel run in a friendly and efficient manner and we will return to stay there in the future. The only down side is that the food in the A la Carte restaurant was not up to the standard of the rest of the hotel. My wife had an tuna ensalada with avocado and cos lettuce. There was enough lettuce on the plate to serve 4 people too much for a starter. I had salmon tartar which again for a starter was a bit too big also. The hot dishes of chicken and lamb were cold."Rating: 10,0
"Had a problem with our bill and found it difficult to sort out The stay had been very good but we were disappointed with the trouble resolving the details of the bill"Rating: 6,0
"Dear Gillian Thank you for sharing this brief review of your recent stay with us at IBEROSTAR Grand Hotel Mencey. We apologize that you experienced a delay whilst our receptionist explained the contents of your bill for you, however whenever a bill is queried we feel it is beneficial to both our guests and ourselves to explain every item on the bill so as to avoid any possible confusion and we hope this was not too much of an inconvenience for you. Again we thank you for your review and hope to have the pleasure of serving you again in the future. Best Regards Quality Manager IBEROSTAR Grand Hotel Mencey "
"Very nice hotel in good location . All staff very helpful and friendly ."Rating: 10,0
"I booked my room for two weeks half a year earlier. I would have expected that place at room location would have been better. Now, we lived in two weeks in the room, which was located in the noisy streetside. We were disappointed."Rating: 8,0
"Excellent hotel, well refurbished , positioned within 10 minute walk of Santa Cruz centre and seafront."Rating: 10,0