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IBEROSTAR Grand Hotel Paraíso

Our Guests Reviews

Cindy Vignola says: 08 de February de 2016 00:00

"Not enough bar on the resort, not enough staff for bar service at the pool and at the beach. Waiting a lot to get drink. Staff are awesome, hiring more staff for service will be great."

Rating: 6,0
6,0
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Peter Hans Rychen says: 04 de February de 2016 00:00

All in all a most recommendable expierience

"The friendliness od the staff was overwhelming. Everyone was obviously doing their very best to make us feel welcome and well. As is the danger with 'all inclusive', the sound level in the restaurants was sometimes VERY loud from groups who have made copius use of the free drinks before and during their meals. But this is by no way to blame on the establishment."

Rating: 10,0
10,0
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William Andres Restrepo says: 25 de January de 2016 00:00

"The "time share" sales pitch needs to be revisited, the people paying for the Grand are not the kind that like to waste time with rhetorical questions asked for hours. It should be presented as it it, a business transaction, the offering of a product with prices and numbers upfront."

Rating: 10,0
10,0
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Kenneth Roffel says: 25 de January de 2016 00:00

"As I wrote elsewhere. Great at lip service when an issue occurs. Unwillingness to correct issues with in a reasonable time."

Rating: 4,0
4,0
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04 de February de 2016 23:56

"Dear guest, We would like to thank you for giving us the opportunity of welcoming you at IBEROSTAR Grand Paraiso and for giving us the pleasure to host you this time with us. We are sorry to hear that you feel that the quality of services are not on the way they have to be, we wish to assure you that our service standards are very important to us and hence worked upon each and every day. We hope that you will visit us again sometime soon to see the changes we are making. Best regards, Quality Manager IBEROSTAR Mexico "

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Bernhard Thoms says: 19 de January de 2016 00:00

Would not return again !

"Disappointed in upgrades after 6 visits and Moskito problems in room and on the premises ! All the staff was fantastic ! The Club Member reserved area on the beach is a mistake ! MAKES US FEEL SMAL,! just another money grab for suckers !! We will not retun to this Resort again !"

Rating: 8,0
8,0
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04 de February de 2016 23:59

"Dear guest, Thank you for taking the time to share your experience about your stay. We really appreciate your loyalty to IBEROSTAR Grand Collection hotels. We feel really happy to read that above all, our staff met your expectations with the service provided. We would like to give you an apology for any inconvenience you may have during your stay, we always try no matter the time of year, to meet and surpass our guest´s expectations in every way, so we look forward to have the honor to welcome you again to demonstrate that we are taking in consideration your opinion. Once again, thank you for choosing IBEROSTAR Grand Paraiso, and we hope you will choose us again in your next getaway to Mexico. Best regards, Quality Manager IBEROSTAR Mexico "

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Kenneth Silverman says: 18 de January de 2016 00:00

A beautiful property

"The property is beautiful and very well-kept. Our only criticism is that it should be made clear that breakfast and lunch service are primarily buffet, and that the table service is selections from the buffet."

Rating: 10,0
10,0
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05 de February de 2016 00:00

"Dear guest, Thank you for taking the time to share your feedback. There is immense pleasure of having a guest such as yourself speak in such high regard and suggestions for our Hotel. Both your positive and negative comments have been forwarded to the responsible managers. We look forward to seeing you in April, please in case you need any assistance do not hesitate to contact us. Best regards, Quality Manager IBEROSTAR Mexico "

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Arthur Dawson says: 12 de January de 2016 00:00

"My wife and I were 100% satisfied. All employee's work well as a Team. We will be back . This resort is a gem for sure. Golf course great condition and a 3 minute golf cart ride to Club house."

Rating: 10,0
10,0
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05 de February de 2016 00:01

"Dear guest, On behalf of all the hotel staff, and particularly the manager. We would like to thank you for choosing to stay at IBEROSTAR Grand Paraiso and for sharing your experience at our hotel. We are very glad that you enjoyed your stay with us and that everything from the location, to the food, rooms and the friendliness and helpfulness of our team corresponded or even exceeded your expectations. We appreciate you took the time to highlight our facilities and the special mention for the Golf Course, it is always motivating and makes the staff feel proud to receive comments like yours. Once again, thank you for you kind review. We hope that you will continue to give us the pleasure of hosting you and your wife for your next vacations. Sincerely, Quality Manager IBEROSTAR Mexico "

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