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IBEROSTAR Grand Hotel Paraíso

Our Guests Reviews

Edward Mcgarr says: 12 days

"I didn't like the fact that we were closed out of the restaurants the first night we arrived. When we went to make reservations upon arrival, all the restaurants were booked. That isn't right!!!"

Rating: 10,0
10,0
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Edward Miller says: 17 days

"This being our 13th trip to Iberostar Grand Hotel Paraiso. We were even happier to be here knowing that they had brought back Mr Alberto Herrera as General Manager. He was a Former assistant Manager at Grand Paraiso And His Attention to detail is second to none when it comes to the everyday aspect of running this Hotel. And it shows from the moment you enter , All during your stay . And even upon leaving. You see how Impressive a Staff Mr Herrera has put together to ensure every moment is fully enjoyed by All . Keep up the Great work"

Rating: 10,0
10,0
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James Reid says: 20 days

"Staff and facility are top notch. Food in buffet is great, but disappointing in the Brazillian restaurant."

Rating: 10,0
10,0
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Alan John Sampson says: 21 days

"Great sports set-up that I think should be expanded - excellent staff too."

Rating: 10,0
10,0
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Roland Mitzel says: 23 days

It`s definitive not my last stay in your great hotel.

"I greatly empressed by your Service."

Rating: 10,0
10,0
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John Mc Andrew says: 23 days

"Do yourself a favor and book today."

Rating: 10,0
10,0
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Tracy Mack says: about 1 month

"My husband and I celebrated our 1st anniversary at the Grand in Punta Cana. The 2nd at Rose Hall Jamaica .Excellent experiences. We went to Grand Paraisio for our 3rd. This experience was so far beneath the others that I finally had to tell management the day before we left . At the other Iberostars, we got to know our butlers and staff. No so here. Despite me telling the front desk guy about my lime allergy and shellfish allergy, I constantly had to remind staffers. I ended up at the medic. They did upgrade our room for our anniversary, but unlike the others, we did not get the swans, hearts and rose petals nightly. They did the roses the night after we mentioned our great experiences at the others--on the night before we left. The coffee at the buffets was cold every day. Some of our room towels had holes in them. We asked for a 6am wakeup call for a tour. We never got it. I had pictures of the other grands on my camera. I showed the pr supervisor and asked him why my experience at this grand was so different. He said he would try to fix it, but it was too little to late. I had waited to mention our issues in hopes that things would get better. We were becoming loyal fans of the grand, but this one changed that. Perhaps if we were given drinks upon arrival (we were not) rather than filling out forms and being herded to listen to a coupon speech, our first impression may have been better."

Rating: 6,0
6,0
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